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  • Team Grand Wagoneer - Does Not Answer or Respond

    Well,

    Chalk it up to newbie. I didn't research enough before jumping all in. Obviously when you search for Wagoneer parts, Team Grand Wagoneer is the first site that comes up. Very professional site, lots of great pictures, ordering process is easy.

    >$500 order placed on Sept. 26th. Had comments in my order to confirm I was ordering the correct parts for 1991. Got a response, and 1 item drop shipped & delivered. So all good there. Emailed on estimated delivery or remaining order, no response. However did receive a box with most of my parts this week. Since Monday I've been emailing (numerous times), filled out their online form and called about the missing distributor cap and rotor. Not high dollar items, but still missing none the less.

    I've called the numbers, got voice mail once, and a hang up the 2nd time.

    So, I've not got burned real bad, but the customer service is completely horrible.

    I decided to look them up on the Better Business Bureau and guess what?
    NO RESPONSES... Hahaha.

    http://www.bbb.org/wisconsin/busines...a-wi-44149021/

    Rated F:
    On March 31st 2014, the BBB sent a certified letter to Kenosha County Classics due to a pattern of consumer concerns received by BBB from consumers.

    In the complaints, consumers allege that after contacting the company for assistance, they were not receiving contact back.

    On April 22nd 2014, the BBB sent a follow up after not receiving a written response to the original letter.

    As of May 29th 2014, the BBB has received no written response in regards to the pattern.


    I'm going to try a fax next....

    I do like their signature line in the emails though. Cute.
    ..,=====,o00o
    //__|_|_,\____\,__

    |_---\_|__|---0|||||0

    _(o)_)__(o)_)?o-)_)_

    On a side note, ordered some other items from BJ's and it all arrived quick and painless. I wish they carried more inventory of what I need. Also got the IFSJA discount.
    __________________________________________
    If it's not broke, don't worry, I can fix that

    LogCabinResort.com

    1991 Grand Wagoneer <95k miles
    __________________________________________

  • #2
    i think i should put up a big warning sticky on them here. they are truly awful.
    Originally posted by Hankrod
    Ristows right.................again,


    Originally posted by Fasts79Chief
    ... like the little 'you know what's' that you are.


    Originally posted by Fasts79Chief
    I LOVE how Ristow has stolen my comment about him ... "Quoted" it ... and made himself famous for being an ***hole to people. Hahahahahahahahahha!
    → Where the kids hang out...

    fsjbuilder.org come for the mindless chat,stay for the hand drawn emoticons.

    It's like you're unraveling a big cable-knit sweater that someone keeps knitting...and knitting...and knitting...and knitting...

    Comment


    • #3
      Originally posted by Ristow
      i think i should put up a big warning sticky on them here. they are truly awful.
      I'm just the new guy, but I couldn't agree more.

      As long as they maintain an F with a better business bureau, you are doing newbies a disservice by NOT putting one!

      I would keep it up until they at least get their grades up...
      __________________________________________
      If it's not broke, don't worry, I can fix that

      LogCabinResort.com

      1991 Grand Wagoneer <95k miles
      __________________________________________

      Comment


      • #4
        .... just saying...

        http://www.bbb.org/western-washingto...or-wa-22026067
        www.bjsoffroad.com - BJ's Off-Road - Your Full-Size Jeeps Parts Specialist

        1987 Grand Wagoneer - 5.3 Vortec, 4L60E, NP242
        1979 Cherokee Chief - 6-inch BJ's Off-Road Lift Kit, TPI Chev 350, 700R4 with NP208 and 4.56 gears, 35x12.50R17, Rhino Front End, J-Truck Rear Axle, GoMango Orange.
        1976 J10 Longbox - 258, T18, Dana 20 - Sniper Fuel Injection
        1967 M715 - 454 Chevy, TH400, 1100R16 Michelin XZL Tires, Stock otherwise (sold)

        Comment


        • #5
          Originally posted by TPICherokee
          SO humble....lol
          I have had great service and contact with BJ's
          Member FSJ Prissy Restoration Association
          88 Grand Wagoneer
          360/727/NP208/dana 3.31s
          Edelbrock 2131
          Holley 600
          Hydroboost
          Hedman headers
          Dual exhaust
          MSD6A, TFI
          Digital Gauges
          Rusty's 2" Lift
          31x10.5 15LT15s
          Quote From Friend's Mom:
          "You don't rely on that vehicle do you?"

          Comment


          • #6
            Originally posted by mdcptman
            SO humble....lol
            I have had great service and contact with BJ's
            lol, if it was just an A, I wouldn't have posted anything but an A+ I had to post... Thanks!
            www.bjsoffroad.com - BJ's Off-Road - Your Full-Size Jeeps Parts Specialist

            1987 Grand Wagoneer - 5.3 Vortec, 4L60E, NP242
            1979 Cherokee Chief - 6-inch BJ's Off-Road Lift Kit, TPI Chev 350, 700R4 with NP208 and 4.56 gears, 35x12.50R17, Rhino Front End, J-Truck Rear Axle, GoMango Orange.
            1976 J10 Longbox - 258, T18, Dana 20 - Sniper Fuel Injection
            1967 M715 - 454 Chevy, TH400, 1100R16 Michelin XZL Tires, Stock otherwise (sold)

            Comment


            • #7
              Think that i had more then 10 times a full cart, but i never ordered, each time i was nearby to send a new thread opened here -))))))
              Markus!

              Member, FSJ Prissy Restoration Association

              Note: Everyone has a plan until they get punched in the face. - Mike Tyson

              Cherokee Chief Laredo, 360 cui, selec trac, black, 12/1982

              Picture story:

              https://picasaweb.google.com/1019823...eat=directlink

              Comment


              • #8
                My experience with TGW was so unbelievablebly poor, that it is hard to imagine anyone could possibly be that incompetent.
                At least I got a few responses from them before they dropped the case.
                Just Empty Every Pocket

                1988 Grand Wagoneer
                AMC 360
                727 TF
                No modifications so far... Yeah, I'll probably keep it stock.

                Member, FSJ Prissy Restoration Association

                Comment


                • #9
                  I've called, faxed, emailed and used the webform.

                  No reply.
                  __________________________________________
                  If it's not broke, don't worry, I can fix that

                  LogCabinResort.com

                  1991 Grand Wagoneer <95k miles
                  __________________________________________

                  Comment


                  • #10
                    You and Crist need to participate in a intervention group - you knew better but you did it any way...

                    Hello....My name is crist and I am a glutton for punishment........


                    "Hi Crist".........

                    My sickness started along time ago when I was ripped off by Pep boys on a lifetime guarantee for windshield washer fluid .


                    Ohhh........
                    Abort? Retry? Ignore? >

                    86 GrandWag. Howell fuel Injected 360. MSD Ignition + Dizzy. 727/229 swap BJ's 2" Lift and 31's

                    88 Wrangler 4.2, Howell TBI and MSD - Borla Headers w/ Cat-back + winch and 31's AND a M416 trailer (-:

                    Comment


                    • #11
                      Originally posted by Tripwire
                      You and Crist need to participate in a intervention group - you knew better but you did it any way...

                      Hello....My name is crist and I am a glutton for punishment........


                      "Hi Crist".........

                      My sickness started along time ago when I was ripped off by Pep boys on a lifetime guarantee for windshield washer fluid .


                      Ohhh........
                      LOL
                      90 Wagoneer w/65 Wag.grille,Cj7 lights,360 AMC w/edelbrock perf.cam,lifters,timing chain,intake,carb,and,headers,custom SS exhaust w/magnaflow muffler,Black cherry pearl w/cordovan interior.Rusty's 4" lift w/KMC revolver bronze 17 x 9 wheels ,& Toyo MT 295-70-17 tires(33").http://s220.photobucket.com/albums/d...nd%20Wagoneer/

                      Comment


                      • #12
                        Some of the same here as well

                        I have been holding off posting feedback on my experience with customer service at TGW. But looks like it is time.

                        As a new owner I also did the search for parts and up popped TGW. Wow, lots of parts, decent pricing, let's get er done!

                        Order arrived quick enough and before I could get to all that was in the box I placed a second order to solve a newly discovered issue. After diving ion I have found that both shipments had parts that do not fit my application or were not needed for the job.

                        I read the sites satisfaction guarantee and placed an email, filled out the return form on the site and waited... and waited... and still waiting.

                        What sucks is that they have parts (presumably) for my rig that I can't or haven't been able to source elsewhere. The refund I am asking for is small potatoes compared to the amount I purchased, and no I do not want to pay return shipping for items that do not fit my application (contrary to advertisement). I mentioned I would take store credit in the first, Hell I have a lot of needed parts. In the second I asked for refund because now I would like proof of professionalism.

                        So until I hear from them, I will shop elsewhere or do without. For an email, a RA#, and about $75 in store credit they would have had a customer for life and I do post Kudos when deserved.

                        So I have:
                        OEM gas cap that does not fit.
                        Transmission Gasket and Filter for TH400 that does not fit.
                        U-joint straps that do not fit 4 wheel drive rear shafts.
                        Bolts that are way too long (ordered Plugs for Removal of Air Rail), had to cut the air rail apart to use as shims for said bolts to cover up the ugly and act as shims. Obviously I chose to keep them.
                        Fan Clutch Wrench (suggested with purchase of fan clutch) totally unneeded for that job.... I don't even think it would fit if I had tried it.

                        Who gets Kudos:

                        Local O'Reilly's 100% Satisfaction on all cylinders.
                        Local Napa 80% - Counter Service could be more knowledgeable and Willing, but they take parts back!
                        BJ's - Fast shipping and very responsive to inquires, haven't had to return anything yet.
                        Biscuit

                        Blue - 77' Wagoneer
                        401cid de-smog / 400TH / Quadtrac w/ reduction

                        Comment


                        • #13
                          I missed this you silly boy! I only slip when I don't take my meds!

                          Originally posted by Tripwire
                          You and Crist need to participate in a intervention group - you knew better but you did it any way...

                          Hello....My name is crist and I am a glutton for punishment........


                          "Hi Crist".........

                          My sickness started along time ago when I was ripped off by Pep boys on a lifetime guarantee for windshield washer fluid .


                          Ohhh........
                          1990 Grand Wagoneer:
                          Delilah - def: "White Lady (cocktail) with the additional ingredients of egg-whites, sugar, and cream"

                          1987 XJ Wagoneer Limited:
                          Desiree - def: ?Much Desired? [orig: French] ? Desirable Charcoal Gray façade, Wood-grain vêneers,and Tan Leather éssentials"

                          Member, FSJ Prissy Restoration Association (FJS-PRIS)

                          Comment


                          • #14
                            biscuit i see nothing in your list not easily sourced other places. you really don't need TGW for anything.
                            Originally posted by Hankrod
                            Ristows right.................again,


                            Originally posted by Fasts79Chief
                            ... like the little 'you know what's' that you are.


                            Originally posted by Fasts79Chief
                            I LOVE how Ristow has stolen my comment about him ... "Quoted" it ... and made himself famous for being an ***hole to people. Hahahahahahahahahha!
                            → Where the kids hang out...

                            fsjbuilder.org come for the mindless chat,stay for the hand drawn emoticons.

                            It's like you're unraveling a big cable-knit sweater that someone keeps knitting...and knitting...and knitting...and knitting...

                            Comment


                            • #15
                              They're off my Christmas card list too! 3 weeks and no response on missing gaskets for air injection pipe. That will be my LAST order from there.
                              1987 Jeep Grand Wagoneer 401
                              1999 Jeep Cherokee Classic 4.0
                              Government is good at one thing: It knows how to break your legs, hand you a crutch, and say, "See, if it weren't for the government, you wouldn't be able to walk." Harry Browne

                              Comment

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